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If your network environment doesn’t support a sufficient connection speed, contact your internet service provider or mobile carrier for more information.
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We recommend using a wired connection to connect your PS5 console, PS4 console, Windows PC, or Mac to the internet.If your network environment uses NAT Type 3, you may not be able to connect to other devices, and you may not be able to use Remote Play. If you’re using mobile data, contact your mobile carrier. If the port isn’t blocked, or you still can’t use Remote Play after setting up port forwarding, contact your internet service provider. By doing so, you may be able to use Remote Play. If your router is blocking this port, you can set up port forwarding and allow access from the internet to your PS5 console or PS4 console.
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Check to make sure that your router, internet service provider, and mobile carrier aren’t blocking this port. Remote Play uses UDP Port 8572 to connect to your PS5 console, PS4 console, or mobile device. Enter the number from your host PS4 console into the app on your client device to link the two devices. Launch the PS Remote PlayĪpp on the client device. On your host PS4 console, from the function screen, select Settings > Remote Play Connection Settings, and then select Add Device and a number appears.Enter the number from your host PS5 console into the app on your client device to link the two devices. Launch the PS Remote Play app on the client device. On your host PS5 console, from the home screen, go to Settings > System > Remote Play, and then select Link Device and a number appears.After connecting both devices to the same network, follow the instructions on your screen. You can manually link a device (the client) to remotely control a second device (the host). When your client device can’t find the PS5 console or PS4 console you’re trying to control If it’s not updated to the latest version, launch PS Remote Play, and then follow the instructions on your screen to update the app. Check to make sure that PS Remote Play is updated to the latest version on your Windows PC, Mac, or mobile device.On your PS4 console, from the function screen, go to Settings and then select System Software Update.On your PS5 console, from the home screen, go to Settings > System > System Software > System Software Update and Settings, and then select Update System Software.You can also check by going to Test Internet Connection, and then selecting Internet Connection or PlayStation Network Sign-In.Ĭheck to make sure that the system software on your PS5 console or PS4 console is updated to the latest version. Make sure that the checkmark is selected for Connect to the Internet. On your PS4 console, from the function screen, go to Settings and then select Network.On your PS5 console, from the home screen, go to Settings > Network > Connection Status, and then select Internet connection or PlayStation Network.What to check first when Remote Play isn’t availableĬheck to make sure that your PS5 console or PS4 console can connect to the internet, and that you're able to sign in to PlayStation™Network. You can also visit the support site for information.Depending on the content or how it’s used, Remote Play may not be available.
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Before trying to connect remotely from outside your home, check that your device connects properly while you're near the PS5 console or PS4 console that you’re trying to control.